What types of fees might you encounter?
As a cardholder, you may encounter various fees, such as:
- Activation fees: A one-off Activation fee applies when you first apply for a Joinn Mastercard.
- Transaction fees: Fees for purchases, withdrawals, or currency conversions.
- Cryptocurrency transaction fees: Fees related to network or gas costs for crypto transactions.
How can you review fees applied to your account?
To understand the fees associated with your account:
- Check your transaction history: Review your account transaction history within the Joinn app to identify any applied fees.
What should you do if you believe a fee was charged incorrectly?
If you think a fee was charged in error, take these steps:
-
Contact support:
Reach out to our support team at help@joinn.io with details about the transaction and the fee in question. -
Provide transaction details:
Share key information about the transaction, including:
- The date of the transaction.
- The Transaction ID.
- The amount involved.
- The specific fee you believe was charged incorrectly.
Our support team will investigate the charge and determine whether it was applied correctly.