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Platform Error

Updated

What should you do if you encounter a platform error?

If you experience a platform error while using our app follow these steps to troubleshoot and resolve the issue:

When using the web app:

  1. Logout of the app

  2. Refresh the Page
  3. Log back in

This often resolves any issue you may be having. If the problem persists please follow the below steps. 

  1. Log out of the app

  2. On the connect page right click and select "Inspect"

  3. Click the arrows and select "Application"

  4. Open these dropdown tabs

  5. Right click on each line under the main heading and select "clear". This will clear browser and session history and cookies for the Joinn app. When selection "WALLET_CONNECT_V2" select "Refresh Indexed DB".                               

  6. Log back into the app and test to see if the problem has been resolved.

  7. If the problem persists please contact the Joinn Support Team by submitting a request and provide as much of the below information as possible.

    Collect the following information to help with troubleshooting:

    • A description of what you were doing when the error occurred.
    • Any error messages or codes displayed on the screen. To easily access additional error messages follow these steps.

        1. Immediately after the error occurs right click on the screen and select "inspect"
        2. Select "Console"
        3. Take a screengrab of the error messages to send to us. 

    • Provide the time and date of the error.
    • Provide other screenshots or screen recordings, if possible.
    • Your mobile phone or browser type and version. ie (Iphone 14 or Windows Chrome version 131.0.6778.204