How to resolve declined transactions
Why might your transaction be declined?
There are several common reasons why a transaction might be declined. Check the following possible causes:
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Connectivity issues between the merchant and payment processor:
Sometimes, connection problems between the merchant’s platform and the payment system may occur. Try re-entering your card details and attempting the transaction again.
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Incompatibility with the merchant’s payment platform:
Some merchants may not accept certain card types. If this happens, consider using an alternative payment method.
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Security block:
Transactions may be blocked due to security concerns. If you believe the transaction should have gone through, contact Joinn Support for assistance. For safety reasons, the exact reason for the block may not always be disclosed.
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Insufficient funds:
If your account does not have enough funds to cover the purchase, the transaction will be declined. Check your balance and add funds if needed.
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Suspected fraudulent transaction:
Transactions may be stopped if they appear suspicious or fraudulent. You may be contacted to confirm whether the transaction is authentic.
Why don’t declined transactions appear in your transaction history?
Declined transactions do not appear in your transaction history because the payment did not complete. If you are concerned about a declined transaction, contact the Joinn Support Team for more information by submitting a request.