How Do You Set Up Google Pay?
To set up Google Pay, you’ll need:
- Your card details, including the card number, CVV, and expiry date.
- A device running Android 9 or higher.
- An NFC-enabled phone. To check if your phone supports NFC, open Settings. In the search bar, type "NFC" and toggle it on. If you can’t find NFC, your phone does not support contactless payments.
Steps to set up Google Pay:
- Open the Google Wallet app.
- Tap + Add to Wallet at the bottom of the screen.
- Tap Payment card.
- If you’ve saved cards to your Google Account, they’ll appear. Tap New credit or debit card to add a card.
- Use your camera to capture card details or tap Enter details manually.
- Tap Save and continue.
- Read the issuer terms and tap Accept.
- If verification is needed, choose your preferred method and complete it.
- Agree to the terms and conditions to finish the setup.
Why can’t you add your card to Google Wallet?
If you’re having trouble adding your card to Google Wallet, these may be the causes:
-
“Couldn’t finish card setup for tap to pay”:
An issue occurred during the setup. Try again later.
-
“This phone can’t be set up to tap to pay”:
This issue may occur due to:
- No NFC technology: Your phone must support NFC for contactless payments. Check if NFC is enabled.
- Security standards not met: If your phone has technical modifications, it may not meet security requirements.
- Rooted device: Modified software can compromise security and cause issues with Google Pay.
- Custom ROM or unlocked bootloader: Modified operating systems or bootloaders may not meet Google Pay’s security requirements.
- Uncertified software: Software that isn’t approved by the manufacturer or Google may prevent contactless payments.
If your card can’t be set up for tap to pay, you can still use it to:
- Purchase Google products and services.
- Pay on apps or websites that support Google Pay or have a "Buy with GPay" button.
What happens if you don’t receive a verification code?
If you didn’t receive the OTP (one-time passcode), verify that the mobile number or email linked to your account is correct. Update these details if needed by navigating to the Spending Account, selecting "Account Information" and selecting the button labeled "Change Mastercard Contacts".
Help with managing your cards in Google Wallet
What happens if you lose your Android device or it’s stolen?
If you lose your device:
- Use Find My Device to locate, lock, or erase your device remotely.
- Cancel your card via the Joinn app by going to the dashboard and hovering over the active card to reveal the "Cancel" button. Follow the prompts to cancel your card. You can then proceed to instantly create a new card.
Help with using Google Pay
What is the cost to set up Google Pay?
There is no cost to set up or use Google Pay. However, standard transaction fees and currency conversion fees may apply.
Is Google Pay secure?
Yes, Google Pay is secure. Here’s why:
- Google Pay protects payment information with multiple layers of security.
- Your physical card number is not stored on the device. Instead, a virtual account number is used.
- At checkout, the retailer receives the virtual account number, not your actual card details.
- Payments are transmitted using NFC, which only works within a few inches of the terminal, reducing the risk of theft.
- Tips for security:
- Do not share your passcode or register others’ fingerprints on your device.
- Set up Find My Device to locate, secure, or erase your device remotely if needed.
How do you make payments using Google Pay?
- In-store payments:
- Unlock your phone and hold it near the payment terminal. A blue checkmark confirms the payment.
- For smaller transactions, you may not need to unlock your phone, depending on your region.
- Online or in-app payments:
- At checkout, select the Google Pay button and follow the on-screen instructions to complete your order.
Can you add multiple cards to Google Pay?
Yes, there are no restrictions on the number of cards you can add to Google Wallet.
Where can you see your Google Pay transactions?
To view your Google Pay transactions:
- Open the Google Wallet app.
- Tap on your card to see the transactions associated with it.