Why is Verification & KYC necessary?
Verification & KYC (Know Your Customer) is a mandatory process to verify your identity, comply with regulations, and prevent fraud. Completing the Joinn Verification and Mastercard Verification onboarding steps is required before you can access certain account features, such as creating a card.
What to do if you encounter issues completing KYC
If you’re experiencing problems with the Mastercard KYC process, follow these steps to troubleshoot:
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Ensure document clarity and validity:
If your documents are blurry, expired, or do not meet the required standards, your KYC verification may be rejected. Make sure you submit clear, valid documents.
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Check for submission errors:
Double-check all required fields and ensure you’ve uploaded the correct documents if your submission fails.
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Address technical issues:
If the page isn’t loading or the submission fails, try refreshing the page, logging out and back in, or using a different device or browser.
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Contact support:
If the issue persists, please contact the Joinn Support Team by submitting a request.
Common errors that might occur during KYC
Here are some common problems you might encounter during the KYC process:
- Rejected documents: Submitting expired, invalid, or unclear documents can result in rejection.
- Incomplete information: Ensure you’ve provided all required details, such as address proof and a selfie.
- Technical issues: Network errors or system problems might interrupt the process. Check your connection and try again later.
- Account restrictions: Regulatory requirements or previous KYC rejections might prevent you from moving forward.
Why your KYC might be declined
Your KYC application may be declined for the following reasons:
- Blurry or unclear documents: Make sure all identification and proof of address documents are clear and legible.
- Expired or invalid documents: Only submit valid, unexpired documents such as passports or driver’s licenses.
- Mismatched information: Ensure the details on your documents match the information you provided.
- Unacceptable document types: Use only approved documents for verification (e.g., passports, driver’s licenses).
- Corrupted or incomplete file uploads: Make sure your documents are fully uploaded and not corrupted.
- Selfie verification failure: Your selfie must match the photo on your ID, and the image must be clear.
- Regulatory restrictions: Your KYC may be declined if there are compliance concerns based on your country or account type.
- Suspicious activity: Any signs of fraudulent behavior may result in your application being flagged and declined.
How long does KYC verification take?
The Mastercard KYC verification process typically takes anywhere from a few minutes to a few business days, depending on the verification method and whether additional manual checks are needed.