How to handle phishing or scam attempts
What should you do if you suspect phishing or a scam?
If you suspect you have encountered a phishing attempt or scam, follow these steps:
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Do not engage with the sender:
Avoid clicking any links, downloading attachments, or responding to the message. Phishing attempts often come through emails, text messages, or phone calls claiming to be from legitimate sources.
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Never share sensitive information:
Remember, legitimate services will never ask for sensitive information such as:
- Private keys
- Card details (e.g., full card number, CVV)
- Account passwords or one-time passcodes (OTPs)
- Personal identification numbers (PINs)
If you receive any requests for this type of information, it is likely a phishing attempt or scam.
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Verify the legitimacy of contact:
If you’re unsure whether the communication is from a legitimate source:
- Avoid responding to the message or call.
- Contact the Joinn Support Team by submitting a request directly via the app or via the official Joinn Help website, rather than using any links or numbers in the suspicious message.
- Check with our support team to confirm whether the message was an official communication.
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Report the phishing attempt:
Report any suspicious messages or calls. If the phishing attempt involved your service or brand, contact our support team immediately with the details.
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Check your account for suspicious activity:
Log into your account and review recent transaction history for any unauthorized charges or unusual activity. If you notice anything suspicious, cancel your Mastercard immediately.
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Reset account credentials:
If you clicked on any links or shared sensitive information, reset your password immediately and enable two-factor authentication (if applicable) to secure your account.